CBSA kiosk outage at Canadian airports resolved
Posted Oct 17, 2025 10:19 am.
Last Updated Oct 17, 2025 1:58 pm.
An outage affecting Primary Inspection Kiosks at several Canadian airports on Friday has been resolved.
The Canada Border Services Agency (CBSA) said the kiosks used to process passengers are major airports across the country were taken offline due to maintenance work.
“There is currently a CBSA Primary Inspection Kiosks outage due to maintenance work impacting some Canadian airports,” the agency said. “We are working with partners on fixing the issue. We apologize for any inconvenience and thank you for your patience.”
The issue was resolved around 3 p.m.
“Service has been restored. We thank travellers for their cooperation and apologize for any inconvenience experienced,” the agency said in a social media post.
The kiosks are a critical part of passenger processing, allowing travellers to scan documents and make declarations before meeting with border officers.
This is the second outage in as many weeks. On Oct. 2, a similar technical failure disrupted operations at Toronto Pearson and other airports nationwide, forcing long lines and delays as officers processed travellers by hand.
