Travellers at YYC seem content with airline service
Posted Apr 23, 2014 7:34 am.
This article is more than 5 years old.
A recent study out of the United States suggests the airline industry ranks just barely higher in customer satisfaction than the tax man.
So, how do we feel about flying here?
Travellers at Calgary International Airport Wednesday morning seemed to be living up to their reputations as polite Canadians, and didn’t have a lot of complaints.
A few people told 660News, they shop around for deals, and don’t stick with just one airline.
A couple of B.C. travellers said they were big fans of WestJet.
“On the way here they served alcohol on our flight for free, which was not a bad thing,” Kaylee said. “Everyone seemed friendly and helpful.”
“The one lady moved to the front, because I wasn’t a good flyer, so I thought that was cool,” her friend said.
Another woman said Air Canada stood out for her.
“They have a little more flexibility on the hours, and they have better services,” Claudia said.
She didn’t have many bones to pick.
“In general, I think that airlines are a necessary evil,” she joked. “We have to live with them. All the fanciness is gone.”
Others said they didn’t enjoy the food, but added, beggars can’t be choosers.
