Complaints about 311 service prompts review request
Posted Jun 22, 2012 8:08 am.
This article is more than 5 years old.
Ward 14 Alderman Peter Demong is calling for a review of 311 services after receiving complaints from citizens who are not happy with the service received.
The municipal hotline was established back in 2005, giving Calgarians one simple phone number to call to file a complaint or inquire about city programs and services.
Demong says some 311 issues are ending up on his desk and he wants to know why.
Call volume to the municipal hotline have tripled over the past few years, now topping a million calls a year.
The city’s director of customer service, Cindy Pickett, tells The Calgary Herald she would welcome such a review.
More than 90 per cent of the people who participated in a recent survey of the service stated it met or exceeded their expectations.
