Ticketmaster reports data breach, users’ payment information could’ve been stolen

By Meredith Bond

Ticketmaster says a data security incident that occurred in April and May may have obtained users’ contact and payment information.

In an email sent to affected users, the ticket seller said they recently discovered that an unauthorized third party had obtained information from a cloud database hosted by a third-party data services provider between April 2, 2024, and May 18, 2024.

They determined that personal information may have been affected by the incident on May 23, but there has not been additional unauthorized activity in the cloud database since the beginning of their investigation.

Your name, contact information, and payment card information, including encrypted credit and debit card numbers and expiration dates, may have been obtained.

The affected are limited to customers who bought tickets to events in North America, and they will be notified by email or mail.

Ticketmaster says it is continuing to investigate the incident and has also contacted U.S. federal law enforcement authorities. They added that the notice of the data breach was not delayed because of a law enforcement investigation.

The company adds they have taken a number of technical and administrator steps to further enhance its security systems.

Anyone who received notice of the breach is asked to take steps to protect against identity theft, including monitoring accounts. They’ve also offered identity monitoring for one year free of charge to those affected.

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