City of Calgary warns of scam asking to enter homes to check water usage
Posted Jan 10, 2026 11:43 am.
Last Updated Jan 10, 2026 2:09 pm.
While crews are pulling out all the stops to fix the watermain break plaguing Calgary, officials are warning the public of a door-to-door scam.
This comes after a new pipe has been installed along the Bearspaw South Feeder Main Friday after a major rupture on Dec. 30. While the city says crews have begun slowly filling the pipe with water and are in the process of restoring service, it will still be days before it returns to service. The first phase is at around 75 per cent completion.
Calgarians used 504 million litres of water on Friday, still above the city’s sustainable threshold of 485 million litres.
The City of Calgary says there have been several reports of people going door-to-door either representing or claiming to be city employees to check water usage.
They say the city is not visiting residents nor businesses to check test a Calgarian’s water usage.
“If anyone comes to your home, saying they are a city or ENMAX employee and asks to enter your home, the city advises you not let them in,” a statement to 660 NewsRadio reads.
Calgary police declined to comment about risks or preventative measures; instead, a spokesperson said it’s not aware of any reports filed.
The city says if crews or employees need access to your home, it’s standard practice to contact the homeowner by phone to make an appointment.
Additionally, anyone who shows up will not only have a marked City of Calgary vehicle, they will carry identification cards that can be verified.
The city warned of another scam during the last water shortage in 2024, when the scam involved individuals providing false or misleading information and asking to test a resident’s water and/or their water meter.
Instead, the city says to immediately call the police non-emergency lines at 403-266-1234.
Meanwhile, the city continues to ask Calgarians to save water, including by only flushing when necessary, keeping showers to three minutes, and only running dishwashers and washing machines with full loads.
