Ben Moss closing, leaving warranty customers high and dry
Posted Aug 10, 2016 8:02 am.
This article is more than 5 years old.
A long time Canadian jeweler is shutting its doors and leaving some of its customers in the lurch.
Ben Moss is liquidating all its assets and is planning to be out of business by the end of the year and customers who paid for life-time warranties are likely just out of luck.
In a letter to its customers issued Tuesday, the company said due to circumstances it would no longer continue its lifetime service plan.
Sales people at Ben Moss stores are having to answer a lot of questions about the warranty program, which is some cases cost customers hundreds of dollars.
Their reply is there’s nothing they can do, no refunds can be offered even to those who purchased the plan around the time the company went into creditor protection.
Camie Leard with the Better Business Bureau tells City News warranty holders have a couple options.
“You can visit the Office of the Superintendent of Bankruptcies website where you can file a proof of claim there to apply to be on the list of creditors,” explained Leard, “in which case if there is a settlement in the end you will be on their list of creditors. So there is a chance of getting at least some of your money back.”
She warns the odds are slim customers would see any cash, and those who do will likely get pennies on the dollar.
She says another option is to contact Service Alberta who can investigate if anything illegal was afoot in continuing to sell the warranties while the future looked dire.
Ben Moss claims it stopped selling the warranties as soon as it knew it could no longer honour them.
